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Shipping and Returns

Shipping Policy

Digital Products

 

 

At Brilliant Tech, most of our products are delivered digitally.

 

Once payment has been successfully confirmed, your digital product will be delivered via Email​.

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Server, SQL Server, and Exchange Server products are accompanied by an Official COA. We will send you a photo of the COA

 

 

Delivery Time:

We aim to deliver all digital products within 4 hours of confirmed payment.

In most cases, delivery happens much sooner.

 

Please ensure that your email address is entered correctly at checkout to avoid delays.

 

If you have not received your order within 4 hours, please check your spam/junk folder before contacting support.

 

 

Physical Products

 

 

For any hardware or physical products:

 

  • Orders are processed once payment has cleared.

  • Delivery usually happens within 1-3 business days.

  • Shipping times may vary depending on location and courier availability.

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Return & Exchange Policy

1. Digital Products

 

 

Due to the nature of digital products, all sales are generally final and non-refundable once:

 

  • The license key, activation code, or download link has been delivered; or

  • The product has been accessed, downloaded, or activated.

 

 

Digital products cannot be returned once issued.

 

 

Exceptions

 

 

A refund may be considered if:

 

  • The product key provided is proven to be invalid or defective.

  • You received the incorrect product.

  • There is a verified technical issue on our side.

 

 

In such cases:

 

  • You must notify us within 7 days of purchase.

  • We may first attempt to resolve the issue by providing a replacement key or technical assistance.

  • If the issue cannot be resolved, a refund may be issued at our discretion.​

 

 

2. Physical Products

 

 

If Brilliant Tech supplies physical goods:

 

  • You may request a return within 7 days of receiving the product.

  • The item must be unused, unopened, and in its original packaging.

  • Proof of purchase is required.

 

 

Refunds will only be processed once the returned item has been inspected and approved.

 

Shipping costs for returns may be the responsibility of the customer unless the item was defective or incorrect.

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