Terms & Conditions
Customer Care
At Brilliant Tech, our customers are our priority. We are committed to providing fast, reliable, and professional support for all our products and services.
Whether you need help before purchasing, assistance with installation, or support after delivery, we are here to help.
Pre-Sales Support
Not sure which product you need?
Concerned about compatibility?
We encourage you to contact us before making a purchase. Our team will gladly assist you in selecting the correct software or product for your needs.
Fast Digital Delivery Support
Most of our products are delivered digitally. If you do not receive your order within 4 hours, please:
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Check your spam/junk folder.
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Confirm that your email address was entered correctly.
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Contact us with your order number.
We aim to resolve delivery-related queries as quickly as possible.
Technical Assistance
If you experience any issues with activation, installation, or licensing:
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Contact us within 7 days of purchase.
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Provide your order number and a clear description of the issue.
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Screenshots (where applicable) may help us resolve your issue faster.
Our goal is to resolve most support requests within one business day.
Privacy & Security
We respect your privacy and handle all customer information with care and confidentiality. Your personal information will never be sold or shared with third parties without your consent, except where required by law.
All digital deliveries are handled securely to protect your purchase.
Contact Information
For all customer care enquiries:
📧 sales@brillianttech.co.za
📞 074 471 0199
🕒 Business Hours: 9am - 5pm Monday through Friday
We are committed to professional service, honest communication, and building long-term relationships with our customers.
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Privacy & Safety
At Brilliant Tech, we prioritize the privacy and safety of our customers' personal information. Our privacy and safety policy aims to inform and reassure our clients about the utilization, storage, and protection of their data. We emphasize the secure methods we employ for payment verification and data collection, as well as the protocols for post-purchase communication.
Safeguarding our users' privacy is paramount to us. Our policy is meticulously crafted to convey transparency and reliability, fostering trust and loyalty among our esteemed clientele.
Wholesale Inquiries
For wholesale inquiries, Brilliant Tech provides a platform for retailers to explore the opportunities associated with reselling our genuine Microsoft software licenses. We present comprehensive information in clear and accessible language, empowering other retailers to leverage our exceptional products and elevate their business endeavors.
We believe in the transformative potential of collaboration and partnership. Our wholesale inquiries section is designed to facilitate seamless interactions and provide retailers with the insights they need to engage with our offerings effectively.
Payment Methods
- Secure Credit / Debit Card Transactions
- Offline Payment Options
- Formal Quotes Ava